Live chats are real-time question and answer sessions initiated by people visiting your website and answered by a Law Father customer service partner. If you exceed your allotted number of live chats for a given month you will be charged $12.00 per additional qualified chat. Also note that that you will receive a credit for any chat that is not qualified – that is, outside the scope of your practice area or geography. To receive your credit you will need to email those chat transcripts to us before the end of the billing month that the chat occurred in. Please put “Chat Credit Request” in the subject line of that chat transcript’s email.